Shipping & Return Policy
Normal processing time is between 1-3 business days.
- Overnight Shipping will be sent out same day if placed before 3pm and all items are in stock.
- Overnight Orders placed on Fridays will be delivered on Monday, unless Saturday delivery is chosen (extra fee)
- Cold Ship Orders placed on Friday will be shipped Overnight on Monday, unless Saturday delivery is chosen (extra fee)
Free Shipping applies to
- orders over $50,
- that do not exceed the maximum weight of 8 lbs,
- do not require cold shipping
- are not special order items.
- International orders as well as the following states will not be eligible for free shipping: Utah, California, Washington, Oregon, Arizona, Nevada, Idaho, Hawaii, and Alaska.
All orders will be shipped via USPS, UPS, or FedEx. All purchases of physical items are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to the purchaser upon our delivery to the carrier.
*Shipping times are estimated according to the carrier*
Customer is responsible for any additional customs/duty fees. Shipping is non-refundable.
Any shipment issues or deficiencies must be reported within 48 hours of delivery confirmation, including cold items and special orders.
All “Stock Items” (non-pharmaceuticals and goods which are kept in stock) that are not defective in design or manufacture, as determined by the Supplier acting reasonably, and are returned by the Purchaser shall incur a restocking fee of 20% of the total invoice price for those Stock Items.
All compounded, prescription, cold-ship, special order items, and orders with special quantities exceeding our stocking limits have a NO-RETURN policy.
Any exceptions made by staffing or management to this return policy will require a minimum 50% restocking fee.