Shipping, Insurance & Return Policy

SHIPPING

Processing Times:
Normal processing time is between 1-3 business days.
Overnight Shipping

  • Overnight Shipping will be sent out same day if placed before 1pm and all items are in stock. 
  • Overnight Orders placed on Fridays will be delivered on Monday, unless Saturday delivery is chosen (extra fee)
  • Overnight Orders for Saturday Delivery must be placed by 10am. 
  • Overnight Orders for Special Order Products will be overnighted once we have the product. 
  • Cold Ship Orders placed on Friday will be shipped Overnight on Monday, unless Saturday delivery is chosen (extra fee)

 

    Shipping Methods:
    All orders will be shipped via USPS, UPS, or FedEx. All purchases of physical items are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to the purchaser upon our delivery to the carrier.

    *Shipping times are estimated according to the carrier*

    **INTERNATIONAL SHIPPING**
    Customer is responsible for any additional customs/duty fees. Shipping is non-refundable. RX products are not available for shipment to Canada.

    Help prevent fraud. When your ordered is received, fill out this form


    INSURANCE:

    High-Value Purchase & Shipping Policy
    At Performance Vet Supply, we prioritize the security and safe delivery of your high-value
    purchases. To ensure a smooth shipping process, the following policy applies to all orders exceeding $3,000:

    1. Insurance, Packaging & Signature Requirement
      ● All orders over $3,000 will be shipped with insurance for protection against loss or damage.
      ● Insured shipments require a signature upon delivery to confirm receipt.
      ● Orders will be shipped with appropriate packaging to ensure safe transport.
      ● Shipping costs may reflect the additional packaging and insurance fees.
    2. Opting Out of Insurance
      ● Customers who choose not to insure their high-value order must make payment via Direct Deposit/ACH or Wire Transfer before shipment.
      ● By opting out of insurance, the customer assumes all risk for loss, theft, or damage during shipping. Performance Vet Supply will not be liable for any issues
      arising from uninsured shipments.
    3. Payment & Processing
      ● Credit card are only accepted for insured orders.
      ● Direct Deposit or Wire Transfer payments must be confirmed before order processing.
      ● Orders will be shipped only after payment verification.
    4. Signature Requirement & Returns
      ● If a package is not signed for, it may be returned to Performance Vet Supply by the shipping company.
      ● If the customer requests the package to be resent, a reshipping fee will apply,  as well as repurchasing any damaged/spoiled products resulting from the additional time spent in shipping.
      ● If the customer chooses not to pay the reshipping fee, Performance Vet Supply will issue a refund minus a restocking fee of 25%.
    5.  Disputes & Liability
      ● Performance Vet Supply is not responsible for any loss, damage, or theft of uninsured packages once they leave our facility.
      ● Customers who waive insurance agree not to file disputes or claims against
      Performance Vet Supply for lost or damaged shipments.

    By completing a purchase on our website, customers acknowledge and agree to this policy.

    For any questions or assistance, please contact our support team at Performance Vet Supply.


    RETURNS:

    Order Issues:
    Any shipment issues or deficiencies must be reported within 48 hours of delivery confirmation, including cold items and special orders. Fill out the form.

    Returns:
    All “Stock Items” (non-pharmaceuticals and goods which are kept in stock) that are not defective in design or manufacture, as determined by the Supplier acting reasonably, and are returned by the Purchaser shall incur a restocking fee of 20% of the total invoice price for those Stock Items.

    All compounded, prescription, cold-ship, special order items, and orders with special quantities exceeding our stocking limits have a NO-RETURN policy.  

    Any exceptions made by staffing or management to this return policy will require a minimum 50% restocking fee.

     

    LIMITED QUANTITY PRODUCTS:

    To maintain fairness and product availability for all customers, we have established the following policy regarding duplicate orders on items marked as limited quantity.

    In cases where multiple orders are placed by the same customer for the same limited stock item—whether intentionally or unintentionally—our system may identify these as duplicates. When this occurs, duplicate orders may be subject to automatic cancellation and refund.

    Please note that a 10% processing and administrative fee will be deducted from the refund amount for each cancelled duplicate order. This fee helps offset transaction costs and the manual review required for limited stock inventory management.

    Customers are encouraged to place a single order for limited quantity items and to review their order carefully before submitting. If you believe a duplicate order was placed in error, please contact our support team as soon as possible for assistance.

    We appreciate your understanding as we work to ensure a fair purchasing experience for all customers.